Terms of Service

These Terms of Service ("Terms") govern your use of services provided by Velora Solutions ("Velora," "we," "us," or "our"). By engaging Velora for a project, subscribing to a management plan, or otherwise using our services, you agree to these Terms.

1. Services

Velora provides website design, development, optimization, management, and related services for local service businesses. The specific scope, deliverables, and timelines for any engagement are agreed upon during the consultation and proposal process.

2. Client Content & Ownership

Clients retain ownership of all content they provide to Velora — including copy, imagery, branding assets, and any other materials supplied for use in their project. By providing such content, the client confirms they have the legal right to use and license it.

Custom design and development work performed by Velora remains under Velora's management unless transferred under the Full Ownership Buyout, which provides complete administrative control and ownership rights.

3. Right to Refuse Service

Velora reserves the right to decline or discontinue service for any project involving illegal activity, content that violates third-party rights, or material we determine to be incompatible with our standards or values.

4. Project Scope

Each engagement is defined by a clear scope outlined during the consultation and proposal stage. Work outside the agreed scope — including major redesigns, additional pages, or feature additions — may be quoted separately.

5. Revisions

One complimentary revision round is included before final approval of a website project. Additional rounds of revisions, or revisions that substantially alter the agreed scope, may require additional fees, which will be communicated transparently in advance.

6. Acceptable Use

Clients agree not to use Velora services to host or promote unlawful content, violate the rights of others, distribute malware, or otherwise engage in activities that compromise the integrity, security, or performance of our infrastructure.

7. Payments

Project payments are processed after the client has previewed and approved the work. Monthly management plans are billed on a recurring monthly basis and continue until canceled. All fees are exclusive of applicable taxes.

8. Limitation of Liability

To the fullest extent permitted by law, Velora's aggregate liability arising out of or in connection with any engagement is limited to the amount paid by the client to Velora during the three (3) months immediately preceding the event giving rise to the claim. Velora is not liable for indirect, incidental, consequential, or punitive damages.

9. Termination

Either party may terminate an ongoing management plan with notice prior to the next billing cycle. Upon termination, access to managed services ends at the conclusion of the current paid period unless otherwise agreed.

10. Modifications

Velora may update these Terms from time to time. Material changes will be reflected on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be directed to info@velorasolutions.co.