Refund Policy

Velora Solutions is committed to ensuring clients are confident in the work they receive. This Refund Policy outlines how refunds are handled across our services.

1. Preview Before Payment

All website projects are previewed in full before purchase. No payment is required before approval — this ensures clients see exactly what they are receiving prior to committing.

2. Website Project Refunds

Refunds for completed website projects may be requested within seven (7) days of delivery. Requests submitted after the 7-day window are not eligible for refund.

Once a refund is approved, access to the refunded website ends immediately. This includes hosting, admin access, and any associated assets delivered as part of the engagement. This policy protects both the client and Velora by ensuring the work is not used after a refund is granted.

3. Monthly Management Plans

Monthly subscription plans are non-refundable once billed. You may cancel future renewals at any time before your next billing cycle, and your services will remain active through the end of the current paid period.

4. Custom & Out-of-Scope Work

Custom additions, advanced functionality, or work performed beyond the original agreed scope may be subject to separate refund terms. These will be outlined in advance during the consultation or proposal process.

5. How to Request a Refund

To request a refund within the eligible window, contact us at info@velorasolutions.co with your project details and the reason for the request. Our team will review the request and respond promptly.

6. Modifications

Velora may update this Refund Policy from time to time. Any updates will be reflected on this page with a revised "Last updated" date.