Privacy Policy

At Velora Solutions ("Velora," "we," "us," or "our"), respecting the privacy of the businesses and individuals who interact with us is fundamental to how we operate. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it.

1. Information We Collect

We collect information that is voluntarily provided to us during consultations, through contact and intake forms on our website, and during the course of an active engagement. This typically includes your name, business name, email address, phone number (when provided), website-related preferences, and any materials you choose to share with us as part of a project.

We may also collect limited technical information such as browser type, device type, referring source, and pages viewed on our website. This information helps us understand how visitors discover and use our services so we can continually improve them.

2. How We Use Information

• To respond to inquiries, schedule consultations, and prepare proposals.
• To deliver, host, and manage projects we are engaged to build.
• To communicate updates, scheduling, revisions, and support requests.
• To improve our website, services, and overall client experience.
• To comply with legal, tax, and regulatory obligations.

3. Confidentiality

Information shared with Velora Solutions is treated as confidential. We do not sell, rent, or trade personal information to third parties for marketing purposes. Information is shared only where necessary to deliver requested services (for example, with hosting or infrastructure providers strictly involved in supporting your website), or where required by law.

4. Data Protection

We make reasonable efforts to protect customer information using administrative, technical, and physical safeguards appropriate to the nature of the data. While no system can be guaranteed to be entirely secure, we work to ensure information we hold is treated with care and discretion.

5. Your Choices

You may request to review, update, or remove the personal information we hold about you at any time by contacting us. You may also request to opt out of non-essential communications.

6. Children's Privacy

Our services are intended for businesses and the adults who operate them. We do not knowingly collect personal information from children under the age of 13.

7. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised "Last updated" date.

8. Contact

Questions about this Privacy Policy can be directed to info@velorasolutions.co.